### A Letter to our Customers – March 24, 2020
Building the American dream has been the core of our company’s mission for the last 17 years. We take great pride in the outstanding craftsmanship of our homes and in the excellent customer experience we work to provide every day.
As you have likely heard, the Wisconsin “Safer at Home” order has been officially released by the Governor’s office. It prohibits all non-essential travel for Wisconsin residents, effective at 8:00 am on Wednesday, March 25, 2020 and will remain in effect until 8:00 am Friday, April 24, 2020, or until a superseding order is issued. We have been closely monitoring the order, along with the Wisconsin Builders Association, who is advocating for our industry. As we anticipated, “Housing Construction” has been classified as part of the Essential Infrastructure, which allows The Victory Companies to continue operations as normally as we can.
In an effort to be a good corporate citizen, we have already taken several precautionary measures to help prevent the spread of the virus. Given concerns associated with COVID-19, we want you to know that we have instituted the following safety practices to better protect the health of our homebuyers and employees:
Our model homes are now open for tours by appointment only. Appointments can be made seven days a week, between the hours of 9 am and 9 pm. We ask that you keep your group to no more than four individuals and stay the suggested six (6) feet from another individual while in a model home in order to mitigate the risk of potential exposure/transmission.
Our model homes are being cleaned and sanitized routinely. Sales consultants are also conducting supplemental cleanings throughout the day, including between each appointment, and hand sanitizer is available at each site.
If you prefer, you can tour our model homes from the safety of your own home! Simply visit our websites (allanbuilders.com or victoryhomesofwisconsin.com) and navigate to the “Open Models” page. Then select the model you wish to learn more about. You can view the floorplans, facts about each home, a photo gallery and even take a virtual tour!
If you interested in seeing even more virtual tours, visit the virtual tour gallery on each of our websites: Allan Builders – https://bit.ly/2TY2MJv; Victory Homes of Wisconsin – https://bit.ly/2xlPddK
Sales and Selection Meetings:
All meetings will also be available by appointment only. All offices and models have been designated “no handshake zones”, but you will be greeted with a warm hello and a friendly smile.
In addition we are offering virtual or phone appointments using Facetime, Skype, WhatsApp, Zoom, etc. Please call ahead to schedule your appointment.
We are currently working with several of our key partners to propose a plan to coordinate selections. We will keep you updated on an individual basis for your project.
Victory Companies Offices:
We are working to limit the number of office personnel to five or less people at any given time. Many of our team members are already telecommuting from home and have full access to necessary files. They will communicate via phone, email or video conference whenever possible, and will be available daily during regular business hours.
Furthermore, we instituted company-wide guidelines last week to prevent the spread of the virus, including staying at home if we are sick or have been exposed to anyone who is sick, using proper hygiene for coughs and sneezes, proper and frequent hand washing (hand sanitizer is also located throughout the office), and refraining from touching our faces.
We are also pleased to tell you that most of our trusted financial partners, suppliers and trades professionals remain operational and are fully committed to delivering the best service to our customers. If you would like to tour our model homes, need assistance in securing a mortgage, or have questions on if this this will affect your construction process—or any other question related to your build, please speak with your salesperson or job manger, or call our offices at 262-252-7100 and we would be happy to discuss.
Thank you for your patience as we all navigate this difficult time. Despite the challenges, we will do our best to adjust as necessary and will work with our homeowners in any way we can to accommodate their new home needs.
For more information, use the links below:
Read Governor Ever’s Press Release: https://bit.ly/39fkKeW For additional questions and clarification, please feel free to read the order in its entirety: https://bit.ly/33I6nhX